ARTDEX

Help / FAQ

 Look through our Frequently Asked Questions page to find the answers you need.

Need technical support? We're here to help. E-mail us at support@artdex.com

 

General Questions

What is ARTDEX?

ARTDEX is an online, social art collection management platform that enables collectors, artists, and galleries to create, organize and archive their art inventories. ARTDEX provides an easy-to-use forum to share art holdings with like-minded individuals, while also allowing users to showcase and manage their collections in a secure cloud storage mechanism. Members can share and comment on individual artwork, create collection galleries of their favorite pieces, and build their own online collection profile with an ARTDEX vanity URL.The ARTDEX Mobile App enables members to photograph art images that they like and save them directly to their personal digital archives.


What are the benefits of using ARTDEX?

ARTDEX is a free and easy-to-use online cataloguing tool for artwork and documents pertaining to one’s collection. Therefore, it mitigates the headache and cost of using a traditional “software-based” inventory system and allows for the easy organization of one’s collections of any size. Simultaneously, ARTDEX enables one to share his/her collections worldwide and is a social networking platform aimed at connecting art enthusiasts and creators on a local and global scale.

I’m an artist/collector/student; how is ARTDEX relevant for me?

Artists, see here!
Collectors, see here!
Students, see here!

Does membership cost?

No, ARTDEX is completely free.

How can I invite my friends to ARTDEX?

On the navigation bar, click the icon of a person with a “+” sign next to it - from there, you can send them an invitation via Facebook or Google+, or simply through email.

Can I buy art through ARTDEX?

ARTDEX does not currently offer a sell/buy feature but we will have one in the near future. If you are interested in buying or selling art, however, you can message the artist, or collector directly in a private message or comment on the artwork with your request. There is no fee associated with this feature of direct communication between you and the other members.

Do you have a mobile app?

Yes! If you are using iOS (iPhone), you can download our app here: App Store

How can I or my artwork be featured on ARTDEX?

You and your art can be featured on the MY FEED and CONNECT pages by emailing the ARTDEX team at staff@artdex.com. The team will review your content and be in touch if we feel that your activity is a good fit for a feature post.

 

Your Collection

I don't have an art collection. How do I use ARTDEX?

With ARTDEX you do not need to have an actual art collection. If you do have a collection, you can upload, catalogue and share it with the art world online. If not, you can create a virtual collection of your favorite pieces by following artworks that are already on our site, or uploading images of your favorite artworks. To make the process easier, we also have a ‘Suggested’ feature on the MY FEED page, where you may find artists, artworks, collections and people so that you can start to follow and create your virtual collection from day one!

How do I add art?

You can add artwork in the ORGANIZE page. The “Upload Artwork”button on the left hand bar will allow you to add artwork. Note that simply uploading artwork will not allow others to view them - you will need to organise them into collections.

 

How can I create a Collection?

On the ORGANIZE page, click the button to “CREATE COLLECTION". Then, simply drag-and-drop artwork that you have uploaded or followed, and voilà! There is also the option to create a new collection while uploading artwork through the “UPLOAD ARTWORK” button, also accessible from the ORGANIZE page. For a more visual guide, check out our informational blog post here.

How do I share my collection with my friends?

You can find and make a vanity URL to share with your friends when you edit your profile and select its settings. Since ARTDEX is only accessible through membership, your friend needs to join ARTDEX in order to view your collections.

I want to manage my collection without sharing it. How do I do that?

In order to make your collection private, go to the top right-hand side drop-down menu on the navigation bar. Then go to Settings and change the relevant Privacy Settings.

How long can I archive my collection for?

For as long as you choose to maintain it. You can discontinue your collection at any time by sending us an email to delete your account.

Can I create a co-owned collection with another user?

Unfortunately, at this moment, we do not have this feature.

What’s the difference between the My Collections and My Followed Art sections on the “ORGANIZE” page?

ARTDEX allows you to manage both your physical art collections and virtual art image archives. My Collections is for art images you upload directly: e.g. physical art pieces you own as an artist or collector, photographs you take of artwork, or simply images you have on your computer. Under My Followed Art, on the other hand, you will find the art images you have chosen to “Follow” on ARTDEX, thereby collecting them virtually and archiving them in your account.

Connect

I have an art collection, but I don't have images of my artwork. How do I use ARTDEX?

You can take a photograph of the artwork and upload it using the ADD ART feature. Our mobile app even allows you to upload it directly from your phone!

What happens when I “Follow” an individual?

When you Follow an individual, they will be notified of a new follower via email and through the flag icon on the top navigation bar. They will then have the option to “Accept” or “Ignore;” should they “Accept,” you will become connections and each receive notifications of activity on each other’s profile according to your notification and privacy settings.

What happens when I “Follow” an artwork?

When you Follow an artwork, that artwork will be instantly archived to your account on My Followed Art on the ORGANIZE page. From there, you can create or add the artwork to your collections, share the artwork and be notified when the artwork page is updated.

What is a “connection” and where can I view my connections?

Someone is your connection when you have mutually followed each other. You will find a list of your connections on the “Connections” page accessible through the drop-down menu bar and the flag icon.

Where can I see the artworks and users I am following?

All users and artworks that you are currently following are listed in the Following menu, which is in the top right-hand side drop-down on the navigation bar. You can also view the artworks and users you follow on the My Profile page.

How do users get notified when I update my work?

Users following your account will be notified on the notifications header. They may also receive emails about your activity according to their email preferences, which they can edit on the Settings page.

How do I get notified when someone comments on my work?

You will receive an email from ARTDEX when someone comments on your work. You can set your notification preferences  in the Settings menu in the same top navigation bar.

I don’t want so many notifications.

You can customize your notification settings in the Settings menu to your preferences.

Account

How can I change my password?

You can change your password through the Settings menu in the top right-hand side drop-down menu on the navigation bar. However, if you have signed up via a social media account, your login credentials are linked to that account, and therefore cannot be changed on our platform.

How can I update or delete my profile?

You can make changes to your profile on the My Profile and Settings pages, accessible via the drop-down menu on the top-right of the navigation bar. If you wish to delete your profile permanently, please send an email request to staff@artdex.com

Can I set a custom URL for my profile?

Yes you can. You can set your custom profile URL in the Settings menu in the same top right-hand drop-down on the navigation bar. You can share all of your collections with other member users by sending them your unique URL.

I don’t want people to be able to search my profile by name and information. Can I have a private account?

Yes, you can keep your account private by changing your privacy setting in the Settings menu in the top right-hand drop-down on the navigation bar so that  all of your collections are for strictly personal viewing only.

Search

How do I explore collections?

You can check out the collections owned by people who follow you and whom you follow. However, you can most effectively use the suggested collections on the left bar to search through different collections to find ones similar to your own.

How do I search for new artists or artwork that I might be interested in?

Your Feed will constantly be updated with new content where you can see your connections’ activities that might interest you. You can also use the Discover page to find new artwork and artists and start to Follow and Share to find further discoveries. Our featured content will keep you posted about our staff picks.

What are suggested artworks, artists and collections based on?

The suggested bar on the left rail is based on the quiz you partake in upon registering for ARTDEX. It is also based on the data collected from the content you upload, follow, like and share.

Miscellaneous

How do I know that my receipts and documents are safe?

All uploaded documents such as receipts and appraiser or insurance documentation are strictly for the user’s private viewing only. You can access these documents whenever you wish, however these documents and information cannot be shared with other users on ARTDEX without your request or consent.

How can I get involved with ARTDEX?

Please refer to our Contact Us page.

Who can I contact about a partnership with ARTDEX?

Business partnerships or collaboration inquiries can be discussed by contacting us at staff@artdex.com.